With an investment of over $600 thousand, MCS today celebrates its arrival at Plaza las Américas with the opening of a new experience center, known as MCS Spot. With 3,200 square feet, the new center will contribute to the country’s economy with the creation of more than 40 jobs and will offer a space in Plaza las Américas where, in addition to receiving services related to the plan, older adults and the general population will be able to socialize and benefit from activities that will promote your complete health.
“In our genuine commitment to the well-being of the population and the country’s economy, we constantly look for alternatives to continue bringing our services and health experiences to our clients and Medicare affiliates. For that reason, we set out to create this new space in Plaza las Américas, as it is a very popular place for thousands of our affiliates and beneficiaries, and it serves our purpose of helping more people to have a complete health experience, “he said. Roberto Torres Fernández, MCS Chief Operations Officer.
“At MCS we listen to the voice of our customers, and we designed this space to provide them with a unique service experience, while serving the needs of the entire population. We have taken a step forward to bring convenience, accessibility, and flexibility to the population we serve through the entire offering of MCS products and services, and this space in Plaza brings us closer to our customers. Without a doubt, facing a pandemic is something that, most likely, most of us never imagined living. However, in the face of adversity, MCS has reinvented itself and, faced with this situation, we have continued to create innovative service experiences while being sensitive to the needs of our customers. Today we mark an important step in the history of MCS bringing service as an essential component that leads to a complete health experience ”, explained Rosadaliz Berríos Colón, senior vice president of operations and customer experience.
Beyond facilitating transactions related to the plan, this new experience center will promote an enjoyable space where people can educate themselves, socialize and enjoy a wide variety of activities designed to positively impact their physical and emotional health. For this, MCS has synchronized its activities with the mall administration’s calendar of events to offer a variety of alternatives to those who visit the new experience center.
The spacious and modern experience center is located on the first level of Plaza las Américas and has fully equipped conference rooms for meetings and activities. It will operate seven days a week and during the hours of operation of the shopping center.
Those who visit the experience center will be able to process services related to the medical plan such as coverage certifications, identification cards and confirm the status of clinical authorizations, as well as receive orientation and issue premium payments, among others.
“We are very pleased to provide this unique service experience to our members and beneficiaries. We are extremely grateful for the collaboration with Plaza las Américas to make this new center a practical and special meeting point for everyone who visits us, ”said Torres Fernández.
For more information on the activities and services available at the MCS experience center in Plaza las Américas, you can contact the customer service center at 787.281.2800 or toll free at 1.888.758.1616.
